Support

Get help with your account, billing, VPN setup, cancellations, or connection issues.

Find a quick answer

Search setup, billing, account, and connection questions before contacting support.

Browse FAQ Can’t access your account? Use the contact form

Common checks

  • Confirm your payment is complete in the dashboard.
  • Wait for the VPN-ready email before trying to download a config.
  • Use the newest config file from your dashboard after any profile replacement.
  • If you canceled a profile, its old config file will no longer work.

Abuse and security

If you believe your profile was copied, given to someone without permission, or used by someone else, open a support chat immediately so we can review and revoke it if needed.