Refund and cancellation policy

Cancellation

You can cancel your VPN service from your dashboard. Cancellation revokes the VPN profile and makes the current configuration file invalid. You will receive a confirmation email after cancellation.

Cancellation stops future service for that VPN profile. If you return later, a new profile and configuration file may be required.

Refund requests

Refunds are reviewed case by case. We may approve refunds where payment was made in error, the service could not be provisioned, a duplicate payment occurred, or applicable law requires a refund.

We may decline refund requests where the service was delivered and used, where cancellation occurred after normal use, or where the account was suspended or revoked for abuse, resale, or breach of the terms.

How to request a refund

Use the contact form with the email address used for your DiffenVPN account. Include your account email, the VPN profile name, payment date, and a short explanation of the issue.